Privacy & Cookie Policy
Last updated: January 2026
1. Who We Are
This privacy policy explains how Rudi Electrics (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website (www.rudielectrics.com) and our services.
Data Controller: Rudi Electrics
Address: 22 Harington Terrace, Great Cambridge Road, London, N18 1JX
Email: rudinnikollari@gmail.com
Phone: 07932 772 050
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
Information You Provide Directly
- Contact information: Name, email address, phone number, property address
- Enquiry details: Information about the electrical services you require
- Communication records: Emails, messages, and phone call notes
Information Collected Automatically
- Technical data: IP address, browser type and version, device type, operating system
- Usage data: Pages visited, time spent on pages, links clicked
- Location data: General geographic location based on IP address
Information From Third Parties
- Review platforms: If you leave a review on Google, Checkatrade, or MyBuilder
- Referrals: If someone refers you to our services
3. How We Use Your Data
| Purpose | Data Used |
|---|---|
| To respond to your enquiries | Name, email, phone number, enquiry details |
| To provide electrical services | Name, address, phone number, service requirements |
| To issue quotes and invoices | Name, address, email, service details |
| To comply with legal obligations | Records of work completed, certificates issued |
| To improve our website | Technical and usage data (anonymised) |
| To request reviews (with consent) | Name, email |
4. Legal Basis for Processing
| Legal Basis | When We Use It |
|---|---|
| Contract | When processing is necessary to fulfil a contract with you (e.g., providing electrical services you’ve requested) |
| Legitimate Interests | When processing is necessary for our legitimate business interests (e.g., responding to enquiries, improving our services), provided this doesn’t override your rights |
| Legal Obligation | When we need to comply with legal requirements (e.g., maintaining electrical certification records, tax obligations) |
| Consent | When you have given clear consent for a specific purpose (e.g., receiving marketing communications) |
5. Data Sharing
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with:
- NICEIC: As our registered trade body, for certification and compliance purposes
- Local authorities: When required for Building Regulations notifications
- HMRC: For tax compliance purposes
- Website hosting provider: To operate our website
- Professional advisors: Accountants, insurers, or legal advisors when necessary
Any third parties we share data with are required to handle your data securely and in accordance with data protection laws.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Enquiries (no work completed) | 12 months |
| Customer records & invoices | 7 years (legal requirement) |
| Electrical certificates (EICR, etc.) | 10 years minimum |
| Website analytics data | 26 months (anonymised) |
7. Your Rights
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal retention requirements)
- Right to Restrict Processing: Request we limit how we use your data
- Right to Data Portability: Request your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us. We will respond within one month of receiving your request.
Right to Complain: If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: ico.org.uk | Phone: 0303 123 1113
8. Cookie Policy
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the website to function (e.g., cookie consent preferences) | Session / 1 year |
| Functional | Remember your preferences and settings | 1 year |
| Analytics | Help us understand how visitors use our website | Up to 2 years |
| Third-Party | Set by external services like Google Maps or embedded content | Varies |
Managing Cookies
- Browser settings: Most browsers allow you to refuse or delete cookies through settings
- Cookie consent: Use our cookie banner to accept or reject non-essential cookies
- Third-party opt-outs: Visit individual third-party websites to opt out of their cookies
Note: Disabling certain cookies may affect the functionality of our website.
9. Third-Party Services
| Service | Purpose | Privacy Policy |
|---|---|---|
| Hostinger | Website hosting | View Policy |
| Google Maps | Display maps and locations | View Policy |
| Google Fonts | Display web fonts | View Policy |
| Contact Form 7 | Contact form processing | View Policy |
These services may transfer data outside the UK. Where this occurs, appropriate safeguards are in place to protect your data.
10. Data Security
We take the security of your personal data seriously and implement appropriate measures including SSL/TLS encryption (HTTPS), secure storage of electronic records, limited access to personal data on a need-to-know basis, regular security updates, and secure disposal of data when no longer needed.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you and the ICO of any significant data breach as required by law.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. Significant changes will be communicated via our website or by email where appropriate.
12. Contact Us
If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:
Rudi Electrics
Email: rudinnikollari@gmail.com
Phone: 07932 772 050
Address: 22 Harington Terrace, Great Cambridge Road, London, N18 1JX
We aim to respond to all enquiries within 5 working days.