Privacy & Cookie Policy

1. Who we are

This policy explains how Rudi Electrics (“we”, “us” and “our”) collects, uses, stores and protects personal information when you usewww.rudielectrics.com, contact us or use our electrical, security and network-installation services.

We process personal information in accordance with applicable UK data-protection law, including the UK GDPR and the Data Protection Act 2018.

2. Information we collect

Information you give us

• Contact details: name, email address, telephone number and property or work address.
• Enquiry and job details: the service required, property information, preferred dates, messages, photographs or documents you choose to send us.
• Customer and transaction records: quotations, appointments, invoices, payments, certificates, test results and records of completed work.
• Communications: emails, form submissions, text or WhatsApp messages and relevant telephone-call notes.

Information collected when you use the website

• Technical information: IP address, browser, operating system, device type, referring page and approximate location derived from IP address.
• Usage information: pages viewed, links or buttons selected, scrolling, navigation paths, session duration and website errors.
• Consent information: your optional analytics and advertising-measurement choices, the consent-notice version and the date and time of your choice.

Information from other sources

• Public reviews posted on services such as Google, Checkatrade or MyBuilder.
• Information supplied by a landlord, agent, contractor, family member or another person who asks us to contact you or arrange work.
• Information required for certification, compliance, Building Regulations notifications or insurance matters.

3. How and why we use information

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on you.

4. Who we share information with

We do not sell or rent personal information. We may share it only where reasonably necessary with:

• NICEIC and other certification bodies for certification, scheme compliance and audit purposes.
• Local authorities or other public bodies for Building Regulations notifications or where the law requires.
• HMRC and relevant financial, tax or regulatory authorities.
• Insurers and professional advisers, including accountants and legal advisers.
• Suppliers, subcontractors or other trades where necessary to quote for, coordinate or complete work, with only the information they need.
• Law-enforcement bodies, courts or regulators where disclosure is required or legally justified.

Website and enquiry-service providers

These providers act under their own terms and privacy information. We select providers appropriate to the service and restrict access to information to what is reasonably needed.

5. International transfers

Some service providers may process information in the United States or other countries outside the United Kingdom. Where UK data-protection law treats this as a restricted international transfer, we rely on the safeguard applicable to that provider and transfer, such as UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework, the UK International Data Transfer Agreement, or the UK Addendum to approved standard contractual clauses.

You may contact us for further information about the safeguard relevant to a particular provider. Provider arrangements can change, so we review this section when our services or their contractual terms change.

6. How long we keep information

We keep information only for as long as reasonably necessary for the purpose collected.

We may retain specific information for longer where necessary to establish, exercise or defend legal claims, respond to a regulator, resolve a complaint or comply with law.

7. Your data-protection rights

Depending on the circumstances, you may have the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information where there is no lawful reason to keep it;
• ask us to restrict how information is used;
• receive certain information in a portable, machine-readable format;
• withdraw consent at any time where we rely on consent; and
• complain to the Information Commissioner’s Office.

To exercise a right, emailcontact@rudielectrics.com. We normally respond within one month. We may need to confirm your identity and may extend the response period where the law permits for a complex request.

8. Cookies and similar technologies

Cookies are small files stored by a browser. Similar technologies, including browser local storage, can also store or access information on a device. We use necessary storage to remember your privacy choice. We also produce anonymous aggregate website statistics without cookies or persistent visitor identifiers, with a simple objection control below. Google Analytics and Microsoft Clarity load only after you allow optional analytics. The homepage Google Reviews widget loads as part of the page whether you accept or reject optional cookies.

Anonymous website measurement

We count page views, broad entry sources, device classes and totals of selected actions such as Call, WhatsApp, quotation and form-start interactions. Each event is added immediately to an hourly aggregate. We do not assign a visitor or session identifier, retain an IP address in the measurement table, use query strings, reconstruct journeys, create profiles or send this layer to Google Analytics or Microsoft Clarity. We use these statistics only to improve this website. You can object at any time in Cookie settings.

Microsoft Clarity

After you allow analytics, Microsoft Clarity may set analytics cookies and collect information about page views, clicks, scrolling, navigation, browser and device details, approximate location and reconstructed session playback. Session playback is a visual reconstruction of website interaction rather than a video recorded through your camera. We use it to identify usability problems and improve the website.

Elfsight review widget

Pages containing our review section request public Google review content from Elfsight whether you accept or reject optional cookies. Elfsight receives technical request information and the page URL, and states that its short-livedelfsight_viewed_recently cookie prevents repeat view counting within a brief period. This does not enable Google Analytics, Microsoft Clarity or advertising measurement when you reject optional cookies.

Managing your choice

You can accept optional cookies, reject them or choose by purpose when the notice appears. Anonymous website measurement has its own switch and can be turned off free of charge. You can also use browser controls to delete or block cookies and local storage, although doing so may remove your saved preference. Use the button below at any time to reopen Cookie settings and change or withdraw your choice.

9. Security

We use appropriate technical and organisational measures designed to protect personal information, including encrypted HTTPS connections, access controls, secure service credentials, restricted access, software updates and appropriate disposal or deletion. No internet or storage system can be guaranteed completely secure.

Where a personal-data breach creates a legal duty to notify affected people or the ICO, we will do so in accordance with applicable law.

10. Questions and complaints

Please contact us first so we can try to resolve a privacy concern. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data-protection regulator.

11. Changes to this policy

We may update this policy when our services, technology, providers or legal obligations change. The date at the top shows when it was last updated. Material changes will be highlighted on the website or communicated directly where appropriate.

12. Contact us