Terms & Conditions

1. Introduction

These Terms and Conditions govern the provision of electrical services by Rudi Electrics (“we”, “us”, “our”) to you (“the Customer”, “you”).

By requesting a quote, booking work, or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.

2. Our Services

We provide domestic electrical services across North London, including but not limited to:

• Consumer unit (fuse box) upgrades and replacements
• Full and partial house rewires
• Electrical Installation Condition Reports (EICR)
• EV charger installations
• Fault finding and repairs
• Additional sockets, lighting, and general electrical work
• Smart home installations
• Garden and outdoor power installations
• CCTV and security camera installations

All electrical work is carried out in accordance with BS 7671 (IET Wiring Regulations) and Building Regulations Part P where applicable.

3. Quotations & Pricing

3.1 Quotes

All quotations are provided free of charge and are valid for 30 days from the date of issue unless otherwise stated. Quotes are based on the information provided and a visual assessment of the work required. If additional work is discovered once the job has commenced, we will inform you and provide a revised quote before proceeding.

3.2 Fixed Price vs Estimate

• Fixed Price: The price will not change unless additional work is requested or unforeseen issues are discovered.
• Estimate: An approximate cost based on available information. The final price may vary.

3.3 Additional Work

If we discover issues that require additional work (e.g., unsafe wiring, damage behind walls), we will stop work, inform you immediately, explain the issue, and obtain your approval before proceeding with any additional costs.

4. Bookings & Appointments

4.1 Confirming a Booking

A booking is confirmed when you accept our quote (verbally, in writing, or by email) and we agree on a date and time for the work.

4.2 Access

You must ensure we have safe and clear access to the work area. If access is not available at the agreed time, we reserve the right to charge a call-out fee.

4.3 Cancellations

• More than 24 hours notice: No charge
• Less than 24 hours notice: A cancellation fee of up to £50 may apply
• No show / no access: A call-out fee of up to £75 may apply

We understand emergencies happen — please contact us as soon as possible if you need to reschedule.

5. Payment Terms

5.1 Payment Methods

We accept payment by bank transfer (preferred), cash, and card payment where available.

5.2 When Payment is Due

• Small jobs (under £500): Payment due on completion
• Larger jobs (over £500): A deposit of up to 30% may be required, with the balance due on completion
• Multi-day projects: Stage payments may be agreed in advance

5.3 Late Payment

Invoices are due within 7 days of issue. We reserve the right to charge interest on overdue payments at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts Act.

6. Guarantees & Warranties

6.1 Workmanship Guarantee

All our work is guaranteed for 12 months from the date of completion. This covers defects in workmanship but does not cover damage caused by third parties, misuse, accidental damage, normal wear and tear, or issues caused by pre-existing faults not included in our original scope of work.

6.2 Manufacturer Warranties

Products and materials installed may carry separate manufacturer warranties. We will provide any relevant documentation where applicable.

6.3 NICEIC Backed Guarantee

As a NICEIC registered contractor, certain notifiable work (e.g., consumer unit installations, new circuits) is backed by the NICEIC Platinum Promise, providing additional protection.

7. Certification & Compliance

Where required by Building Regulations Part P, we will notify the work to the Local Authority via the NICEIC, provide an Electrical Installation Certificate (EIC) or Minor Works Certificate, and issue a Building Regulations Compliance Certificate. Certificates are typically issued within 14 days of job completion.

8. Liability & Insurance

8.1 Our Liability

We carry full public liability insurance and professional indemnity insurance. We will make good any damage directly caused by our work.

8.2 Limitations

We are not liable for pre-existing defects or issues not caused by our work, consequential losses (e.g., loss of earnings), damage caused by customer-supplied materials or equipment, or issues arising from work carried out by others.

8.3 Your Responsibility

You are responsible for ensuring the property is safe for us to work in, informing us of any known issues (e.g., asbestos, structural problems), and moving or protecting valuable items near the work area.

9. Complaints & Disputes

We pride ourselves on customer satisfaction. If you have any concerns:

Step 1 — Contact Us

Please contact us at rudinnikollari@gmail.com or call 07932 772 050. Most issues can be resolved quickly and informally.

Step 2 — Formal Complaint

If you are not satisfied with our initial response, please put your complaint in writing. We will investigate and respond within 14 days.

Step 3 — NICEIC

If we cannot resolve the matter, you may refer the complaint to NICEIC, our registered trade body, who operate an independent complaints procedure.

10. Emergency & Out-of-Hours Work

We offer emergency call-out services outside normal business hours. Emergency rates may apply and will be confirmed before any work is carried out.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. The version on our website at the time of booking will apply to your job. Significant changes will be highlighted on our website.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these terms, please get in touch: