Terms & Conditions

1. Introduction

These Terms and Conditions govern the provision of electrical services by Rudi Electrics ("we", "us", "our") to you ("the Customer", "you").

By requesting a quote, booking work, or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.

2. Our Services

We provide domestic electrical services across North London, including but not limited to:

• Consumer unit (fuse box) upgrades and replacements
• Full and partial house rewires
• Electrical Installation Condition Reports (EICR)
• Fault finding and repairs
• Additional sockets, lighting, and general electrical work
• Smart home installations
• Garden and outdoor power installations
• CCTV and security camera installations

All electrical work is carried out in accordance with BS 7671 (IET Wiring Regulations) and Building Regulations Part P where applicable.

3. Quotations & Pricing

3.1 Quotes

All quotations are provided free of charge and are valid for 30 days from the date of issue unless otherwise stated. Quotes are based on the information provided and a visual assessment of the work required. If additional work is discovered once the job has commenced, we will inform you and provide a revised quote before proceeding.

3.2 Fixed Price vs Estimate

• Fixed Price: The price will not change unless additional work is requested or unforeseen issues are discovered.
• Estimate: An approximate cost based on available information. The final price may vary.

3.3 Additional Work

If we discover issues that require additional work (e.g., unsafe wiring, damage behind walls), we will stop work, inform you immediately, explain the issue, and obtain your approval before proceeding with any additional costs.

4. Bookings & Appointments

4.1 Confirming a Booking

A booking is confirmed when you accept our quote (verbally, in writing, or by email) and we agree on a date and time for the work.

4.2 Access

You must ensure we have safe and clear access to the work area. If access is not available at the agreed time, we reserve the right to charge a call-out fee.

4.3 Cancellations

• More than 24 hours notice: No charge
• Less than 24 hours notice: A cancellation fee of up to £50 may apply
• No show / no access: A call-out fee of up to £75 may apply

We understand emergencies happen — please contact us as soon as possible if you need to reschedule. Any cancellation or no-access charge will be limited to a reasonable amount reflecting costs or losses actually incurred.

4.4 Consumer Cancellation Rights

If a consumer contract is made online, by telephone or away from our business premises, statutory cancellation rights may apply. Where required, we provide the relevant pre-contract information and cancellation notice. If you ask us to begin work during a cancellation period, we will record that request and explain any payment that may become due for work already supplied. These terms do not reduce your statutory rights.

5. Payment Terms

5.1 Payment Methods

We accept payment by bank transfer (preferred), cash, and card payment where available.

5.2 When Payment is Due

• Small jobs (under £500): Payment due on completion
• Larger jobs (over £500): A deposit of up to 30% may be required, with the balance due on completion
• Multi-day projects: Stage payments may be agreed in advance

5.3 Late Payment

Invoices are due within the period stated on the invoice. For business customers, statutory interest and recovery costs may apply to qualifying commercial debts under the Late Payment of Commercial Debts legislation. Any consumer late-payment term will only be applied where it is lawful, fair and clearly disclosed.

6. Guarantees & Warranties

6.1 Workmanship Guarantee

All our work is guaranteed for 12 months from the date of completion. This covers defects in workmanship but does not cover damage caused by third parties, misuse, accidental damage, normal wear and tear, or issues caused by pre-existing faults not included in our original scope of work.

6.2 Manufacturer Warranties

Products and materials installed may carry separate manufacturer warranties. We will provide any relevant documentation where applicable.

6.3 NICEIC Backed Guarantee

Work carried out within the scope of our NICEIC registration may be eligible for the NICEIC Platinum Promise, subject to NICEIC’s current terms, eligibility rules and claim process.

7. Certification & Compliance

Where required by Building Regulations Part P, we will notify the work to the Local Authority via the NICEIC, provide an Electrical Installation Certificate (EIC) or Minor Works Certificate, and issue a Building Regulations Compliance Certificate. We explain which certificates and Building Regulations documents apply to the job and the expected issue timescale. Some compliance documents are processed through the relevant scheme or authority after completion.

8. Liability & Insurance

8.1 Our Liability

We maintain public liability insurance appropriate to our electrical contracting work, with evidence available on request. We will address direct damage caused by our work in accordance with applicable law and the terms of our insurance.

8.2 Limitations

We are not responsible for pre-existing defects, damage we did not cause, faults in customer-supplied equipment or work carried out by others. Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, or your statutory consumer rights.

8.3 Your Responsibility

You are responsible for ensuring the property is safe for us to work in, informing us of any known issues (e.g., asbestos, structural problems), and moving or protecting valuable items near the work area.

9. Complaints & Disputes

We pride ourselves on customer satisfaction. If you have any concerns:

Step 1 — Contact Us

Please contact us at contact@rudielectrics.com or call 07932 772 050. Most issues can be resolved quickly and informally.

Step 2 — Formal Complaint

If you are not satisfied with our initial response, please put your complaint in writing. We will investigate and respond within 14 days.

Step 3 — NICEIC

If we cannot resolve the matter, you may refer the complaint to NICEIC, our registered trade body, who operate an independent complaints procedure.

10. Emergency & Out-of-Hours Work

We offer emergency call-out services outside normal business hours. Emergency rates may apply and will be confirmed before any work is carried out.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. The version on our website at the time of booking will apply to your job. Significant changes will be highlighted on our website.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these terms, please get in touch: